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Title of article :
A BSC-DEA approach to measure the relative efficiency of service industry: A case study of banking sector
Author/Authors :
آريانژاد، ميربهادر قلي نويسنده , , نجفي ، سيد اسماعيل نويسنده دانشگاه آزاد اسلامي تهران واحد علوم و تحقيقات Najafi, Seyed Esmaeil , Bakhshi Farkousha، s نويسنده ,
Issue Information :
دوفصلنامه با شماره پیاپی 4 سال 2011
Pages :
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Abstract :
Performance evaluation plays an important role in determining faults and difficulties of any organization as well as attempting to increase capabilities and improve activities. Data envelopment analysis (DEA), as a non-parametric method, has been one of the most important and significant management tools for measuring output or efficiency. In this paper, we propose a method to utilize balanced score card (BSC) as a tool for designing performance evaluation indices of an organization. The integrated BSC-DEA has been applied as an empirical case for a major private bank organization and the results are analyzed.
Journal title :
International Journal of Industrial Engineering Computations
Link To Document :