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Title of article :
Evaluating portal performance: A study of the National Higher Education Fund Corporation (PTPTN) portal
Author/Authors :
Sulaiman Ainin، نويسنده , , Shamshul Bahri، نويسنده , , Asri Ahmad، نويسنده ,
Issue Information :
روزنامه با شماره پیاپی سال 2012
Pages :
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Abstract :
This study examines the National Higher Education Fund Corporation (PTPTN) portal performance. Performance is viewed in terms of user satisfaction (i.e. students perspectives). It incorporates three constructs (system, information and service quality) introduced by DeLone and McLean as well as perceived usefulness first introduced in the technology acceptance model. Empirical data was collected using a survey questionnaire administered to students in two universities in Malaysia. The study illustrated that generally the students are satisfied with the portal’s performance. It was found that perceived usefulness is the most significant factor that influences their level of satisfaction. The study would enable PTPTN to enhance the portal performance.
Keywords :
Malaysia , Portal performance , System quality , Service Quality , User satisfaction , Perceived Usefulness , Information quality
Journal title :
Telematics and Informatics
Link To Document :