Record number :
1216142
Title of article :
An investigation on the relationship between TQM and ICT in revenue agency organizations
Author/Authors :
Bani، Mahmoud نويسنده Department of Accounting, Damghan Branch, Islamic Azad University, Damghan, Iran , , abdollahzadeh ، Somayeh نويسنده Department of Accounting, Damghan Branch, Islamic Azad University, Damghan, Iran , , Bani، Abolfazl نويسنده Department of Accounting, Damghan Branch, Islamic Azad University, Damghan, Iran ,
Issue Information :
ماهنامه با شماره پیاپی 30 سال 2014
Pages :
4
From page :
1353
To page :
1356
Abstract :
This paper presents an empirical investigation to study the effects of information and communication technology (ICT) on total quality management (TQM). The study is applied for a case study of revenue agency in city of Damghan, Iran. The proposed study consists of 33 questions in five categories including leadership and commitment of top management team, customer satisfaction, empowering employees and their partnership, organizational design perspective and quality of information system. Cronbach alpha has been calculated as 0.95, which validates the overall questionnaire. Using Pearson correlation ratio as well as t-student test, the study has determined that there was a positive and meaningful relationship between ICT and TQM components.
Journal title :
Management Science Letters
Serial Year :
2014
Link To Document :
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